2. What are your shipping rates and delivery time?
3. How can I cancel my order?
4. What is your RETURN POLICY?
5. Can I exchange my HGH hair?
6. Can I exchange or return my custom order.
7. Do you ship internationally?
8. Will you provide a tracking number after shipping?
9. What forms of payment do you accept?
1. How long will it take for my order to arrive?
PROCESSING TIME
Products
Processing Time (Coloring & Styling Included)
Clip-ins / Wefts / Ponytails
3-5 business days
Headband Wigs / U-Part Wigs / Closures
15-20 business days (expedite: 10 business days)
Lace Wigs
25-30 business days (expedite: 20 business days)
Others
further notice via email
SHIPPING TIME
North America
3-5 business days
Europe
5-10 business days
Others (South Africa, Brazil, etc.)
8-12 business days
SHIPPING FEE
Country
Shipping Fee
US, Canada, Australia
$8-$19
Others
$11-$25
SHIPPING ATTENTION:
*$20 will be charged for expedited processing.
*Main shipping methods: DHL, FEFEX, TNT, USPS, EMS.
*For some wig products that are in stock, please contact us for further confirmation.
*Please allow some delays of processing time due to (but not limited to) holidays or peak seasons, inaccurate
physical address (APO/FPO/P.O.Boxes), worldwide pandemics or other force majeure.
2. What are your shipping rates and delivery time?
Attention:
*Main shipping methods: DHL, FedEx, TNT, USPS, EMS.
*Please allow some delays of delivery time due to (but not limited to) holidays or peak seasons, inaccurate physical address(APO/FPO/PO boxes), worldwide pandemics or other force majeure.
*If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days for you to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.
3. How can I cancel my order?
Your order can be canceled before it is shipped out. As the processing time of the wefts, the closures and the clip ins is very short, please contact with our customer service for instructions within 12 hours. Or we cannot help you cancel it and only have to help you return it. But for the wig and ponytail. puff orders, please contact us within 12 hours after you receive our confirmation email. Otherwise, you need to pay $20($10 for ponytail & puff) for the restocking fee.
4. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA). Returns without Authorization are not allowed.
You are responsible for all shipping costs (the shipping fee we shipped it out and the shipping fee you will return it). We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
For the wig products, you will need to pay $20 for the restocking fee to return.
For ponytail and puff products, you will need to pay $10 for the restocking fee to return.
5. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
For the wig products, you will need to pay $20 for the restocking fee to exchange.
For ponytail and puff products, you will need to pay $10 for the restocking fee to exchange.
6. Can I exchange or return my custom order.
we can help you to customize the product according to your request but you will need to pay extra cost and wait for at least 30 business days to receive it. As it's only for your request, any exchange and return are not allowed.
7. Do you ship internationally?
Yes. We ship worldwide.
Attention:
We use post office to ship package to Brazil which will need at least about one month to deliver.
8. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive an email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on the relative websites. The email may go into your spam box, please check it carefully, too.
9. What forms of payment do you accept?
We accept all major credit cards and PayPal for secure payments and transactions.
When you use credit card to order, your card may be declined by your bank. Please check it with your bank first after you fail to pay and then try again. If you still fail to pay, You can try PayPal.
1. How long will it take for my order to arrive?
PROCESSING TIME
Products
Processing Time (Coloring & Styling Included)
Clip-ins / Wefts / Ponytails
3-5 business days
Headband Wigs / U-Part Wigs / Closures
15-20 business days (expedite: 10 business days)
Lace Wigs
25-30 business days (expedite: 20 business days)
Others
further notice via email
SHIPPING TIME
North America
3-5 business days
Europe
5-10 business days
Others (South Africa, Brazil, etc.)
8-12 business days
SHIPPING FEE
Country
Shipping Fee
US, Canada, Australia
$8-$19
Others
$11-$25
SHIPPING ATTENTION:
*$20 will be charged for expedited processing.
*Main shipping methods: DHL, FEFEX, TNT, USPS, EMS.
*For some wig products that are in stock, please contact us for further confirmation.
*Please allow some delays of processing time due to (but not limited to) holidays or peak seasons, inaccurate
physical address (APO/FPO/P.O.Boxes), worldwide pandemics or other force majeure.
2. What are your shipping rates and delivery time?
Attention:
*Main shipping methods: DHL, FedEx, TNT, USPS, EMS.
*Please allow some delays of delivery time due to (but not limited to) holidays or peak seasons, inaccurate physical address(APO/FPO/PO boxes), worldwide pandemics or other force majeure.
*If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days for you to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.
3. How can I cancel my order?
Your order can be canceled before it is shipped out. As the processing time of the wefts, the closures and the clip ins is very short, please contact with our customer service for instructions within 12 hours. Or we cannot help you cancel it and only have to help you return it. But for the wig and ponytail. puff orders, please contact us within 12 hours after you receive our confirmation email. Otherwise, you need to pay $20($10 for ponytail & puff) for the restocking fee.
4. What is your RETURN POLICY?
Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA). Returns without Authorization are not allowed.
You are responsible for all shipping costs (the shipping fee we shipped it out and the shipping fee you will return it). We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
For the wig products, you will need to pay $20 for the restocking fee to return.
For ponytail and puff products, you will need to pay $10 for the restocking fee to return.
5. Can I exchange my HGH hair?
We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.
Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
For the wig products, you will need to pay $20 for the restocking fee to exchange.
For ponytail and puff products, you will need to pay $10 for the restocking fee to exchange.
6. Can I exchange or return my custom order.
we can help you to customize the product according to your request but you will need to pay extra cost and wait for at least 30 business days to receive it. As it's only for your request, any exchange and return are not allowed.
7. Do you ship internationally?
Yes. We ship worldwide.
Attention:
We use post office to ship package to Brazil which will need at least about one month to deliver.
8. Will you provide a tracking number after shipping?
Yes, once your order is ready you will receive an email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on the relative websites. The email may go into your spam box, please check it carefully, too.
9. What forms of payment do you accept?
We accept all major credit cards and PayPal for secure payments and transactions.
When you use credit card to order, your card may be declined by your bank. Please check it with your bank first after you fail to pay and then try again. If you still fail to pay, You can try PayPal.
