Attention: If you choose full lace wig or lace front wig construction, you will need 30-35 business days to be customized and another 3-5 business days to be delivered. If you choose lace closure wig construction, you will need 15 business days to be customized and another 3-5 business days to be delivered.
The shipping fee is determined by the destination and the weight of products.
Country
Shipping Fee
US, Canada, Australia
$8-$19
Others
$11-$25
ATTENTION:
*$20 will be charged for expedited processing.
*Main shipping methods: DHL FedEx, TNT, USPS, EMS.
*For some wig products that are in stock, please contact us for further confirmation.
*Please allow some delays of processing time due to (but not limited to) holidaysor peak seasons, inaccurate physical address(APO/FPO/PO boxes). worldwidepandemics or other force majeure.
Cancel / Exchange / Return
ATTENTION
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.
Hi,dear.
Yes,we can help you with that.
According to our policy,we will help you exchange or return if the hair your ordered keep the way it came.
Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA). Returns without Authorization are not allowed.
You are responsible for all shipping costs (the shipping fee we shipped it out and the shipping fee you will return it). We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
For the wig products, you will need to pay $20 for the restocking fee to return.
Best regards.
Miriam kuandika.Verified Buyer
Q:
Does this wig have a sale? I saw on yolzchannel that in between 10 to 15 february that there will be upto 60% on all wigs...
A:
Hello, currently we have Valentine's Day discount. And for this wig, you will have $40 off for $300+ and $60off for $400+.
CODE: FB30
On Order $110+, Valid For 30 Days
One Use Per Person, New Customer ONLY