To all natural hair ladies:
You are precious in the world.
You are the essence of light wherever you are.
To see how much you are loved by yourself is the keynote to happiness.
The beauty of your soul is the only one that really matters.
Now meet your lovely Katie Lady.
She will make your life interesting and full of hope.
Shipping: Generally, the turnaround time 7-10 working days, which includes the shipping time.
The shipping fee is determined by the destination and the weight of products.
Country
Shipping Fee
US, Canada, Australia
$8-$19
Others
$11-$25
ATTENTION:
*$20 will be charged for expedited processing.
*Main shipping methods: DHL FedEx, TNT, USPS, EMS.
*For some wig products that are in stock, please contact us for further confirmation.
*Please allow some delays of processing time due to (but not limited to) holidaysor peak seasons, inaccurate physical address(APO/FPO/PO boxes). worldwidepandemics or other force majeure.
Cancel / Exchange / Return
ATTENTION
(1)If you want to cancel your order 12 hours later after you receive our cofirmation or want to exchange and return your package without any quality problem, you will need to pay $20 for the restocking fee.
(2)The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@hergivenhair.com ASAP,
and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.
We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
(3)Please do remember to co-wash the hair before your first install to reduce tangling.